faq

How are you environmentally conscious?

We use soy wax and eco wicks, both of which are environmentally friendly. More information about our wax and wicks is available on our product information page. We have zero plastic usage; in the product as well as the process. Our delivery orders mostly consist of cardboard boxes and newspaper, however, the packaging company uses bubble wrap for safety of the container during transportation. Read more on our product information page.
Do you have a walk-in store?

As of now, we do not have a walk-in store, however, our products are available at Ferns and Petals physical stores. We also occasionally set up stalls during festive season at 32nd Avenue and Cyber Hub.
My candle is not burning correctly. What should I do?

Whenever you light the candles, please be sure to trim the wick by ¼ inch for better burning. We trim the wick and send it, but after that, the wick should be trimmed as and when required. Most candles do not get fully consumed, but that does not mean it is faulty. The first time you light the candle, you should let it pool completely (i.e., let it burn from end to end) to avoid tunnelling. After the first time, it is okay to light it for any amount of time (we recommend maximum 4 hours) you require. Soy wax has a memory, and if you only burn a little bit and turn it off before it burns end to end, it will always burn the same amount. Please feel free to contact us if you face any issue regarding the candle or its burning :)
Where and how are the candles made?

All the candles are made at home by us and each carefully hand-poured with love and dedication. For bulk orders, the candles are made at our factory.
Why can’t I burn my candle for longer than 4-5 hours?

Burning your candles completely or for more than 4-5 hours at a go may lead to cracking of the glass container from excess heat. To prevent this from happening, you can light your candle for a few hours every day and do not burn it after only a ¼ inch of wax is left.
How do I clean and reuse my candle container after it’s consumed?

When only a little wax is remaining in the container, you should not burn it. Further, you can put it in a bowl or pot of hot water so that the wax melts a little from the bottom. After this, the wax should be pulled out easily. You can then wash the container with regular dishwashing soap and warm water. A video explanation of this is available on our instagram page - @guruomcandles
Why are there 'wet spots' on my candle?

Wet spots occur when wax pulls away from the container edge. The science is relatively simple: wax expands when it heats up and contracts as it cools. Candle making involves melting wax into a liquid (expansion) then pouring it into a container where it cools down (contraction). The most dramatic volume change happens right after pouring the candle. Candles usually go through “micro” temperature changes throughout their life, causing the wet spots. Wet spots may occur at any time, from making of the candle, to transportation, due to the temperature difference inside the container and of the environment. So, if you have wet spots on your candle, this does not in any way mean that the product is faulty and does not signify that your product is damaged. It will burn perfectly fine and the quality will not be affected.
Why does my candle sometimes look different from my previous purchase?

At Guru Om Candles, our commitment to sustainability and homemade craftsmanship means that each of our candles is individually hand-poured and unique. Because we use natural and environmentally conscious ingredients, slight variations in color, texture, and finish may occur from one batch to another. These differences are a testament to the hand-crafted nature of our products and do not affect the quality or performance of the candle. Our goal is to provide you with a beautifully unique and eco-friendly product every time you purchase from us. Further, even our candle containers are man-made, not machine made, which is why differences can sometimes occur even in the containers. We guarantee that the product quality does not change just because your candle looks a little different from a previous time :)
What is "curing" time and why do my candles need to cure?

Curing time refers to the period after the candles are poured, during which the wax and fragrance fully bond and stabilize. This process is crucial because it ensures that the candle will burn evenly and release its intended scent at optimal strength. This allows the handmade craftsmanship and sustainable ingredients to reach their full potential, ensuring each candle radiates the love and warmth with which it was created. Proper curing can also extend the overall lifespan of your candle, making your Guru Om Candles experience even more delightful and sustainable!
Do you offer discounts on large orders?

Yes, we do. For those purchasing between 5-9 candles, we will offer a discount of 5%, and those purchasing between 10-20 candles, we will offer a discount of 10%. For more information on bulk orders and pricing, contact us.
Do you take custom orders?

Yes, absolutely! We can custom containers, wicks (wooden or cotton), packaging, and whatever else you want to customize. Our MOQ (minimum order quantity) for custom orders (e.g., logo customisation, packaging, different containers) is 100 candles. The price will depend on the quantity of the order and the number of customisations. We can customize for specific occasions, such as Diwali, birthdays, anniversaries, etc. However, we do not typically make and sell candles using even fully refined paraffin, which is less harmful than the typical paraffin.
Do you have corporate gifts?

Yes, we do corporate gifting. Please contact us for any personalized orders for corporate gifting or any other information.
Which type of wax is sustainable and why?

At Guru Om Candles, we are passionate about sustainability and homemade craftsmanship. That's why we choose soy wax for our candles. Soy wax is a sustainable option because it is made from soybeans, a renewable resource that is biodegradable and improves the environment by reducing carbon footprint. Additionally, soy wax burns cleaner and longer compared to traditional paraffin wax, ensuring you can enjoy our unique, environmentally conscious scents for extended periods. By using soy wax, we support eco-friendly practices and provide you with a product that aligns with our commitment to sustainability and love for the planet.
Do you ship internationally?

We can ship internationally, however, the prices would be different, due to the shipping and weight, depending on where the order is from. Please contact us for any further details on international shipping.
How long will delivery take?

We try to ship the orders as quickly as possible. Within Delhi-NCR, it can be shipped and delivered within as soon as a day or two, taking up to a maximum of 2-3 weeks for bulk orders. However, orders outside Delhi NCR may take up to 1-2 weeks, depending on the distance and shipping service.
What happens if my product arrives broken?

Guru om is not responsible for any broken containers. We securely pack our product and give it to the delivery company. We are not liable for any damage caused to the product after we provide it for shipping.
Is the candle price inclusive of taxes and delivery charges?

Due to increased prices in shipping costs, the delivery is not included in the cost. However, our delivery cost is dependent on the weight of the product and is placed at a reasonable price. Further, we do give offers and discounts that include free delivery, so keep an eye out!